Help Desk as a Service
Responsive, well-documented technical support that keeps your staff productive and your operations running — without the overhead of an in-house support team.
Support that scales with you
Your staff need fast, reliable help when technology gets in their way. Unity's help desk provides a single point of contact for technical issues — from password resets and application errors to network outages and device failures.
Every request is logged, prioritized, and tracked to resolution. Our support staff follow documented procedures, escalate appropriately, and communicate clearly so users always know the status of their issue.
For healthcare organizations, this means clinicians and administrative staff spend less time fighting technology and more time focused on patient care.
What's included
Tiered Support
Multi-tier support structure with front-line triage, escalation paths, and specialist resolution for complex issues.
Ticket Management
Structured ticketing with prioritization, SLA tracking, and full resolution documentation for every request.
Responsive Resolution
Defined response times based on priority. Critical issues get immediate attention; routine requests follow scheduled workflows.
User Onboarding
New-hire provisioning, account setup, device configuration, and orientation to IT policies and tools.
Remote Assistance
Secure remote support sessions to diagnose and resolve issues directly on user workstations when needed.
Multi-Channel Access
Support available through email, phone, and a self-service portal so users can reach help the way that works for them.