Case Studies
Real examples of how Unity has helped healthcare organizations improve their IT operations, security, and efficiency.
Multi-Site Clinic Standardization
7-location primary care practice
Challenge
Practice had grown from 2 to 7 locations over 5 years through acquisitions. Each site operated with different IT configurations, creating support nightmares and security inconsistencies. Staff moving between locations encountered unfamiliar systems. No centralized monitoring or documentation existed.
Approach
Unity conducted a comprehensive infrastructure audit across all locations, identifying variations and security gaps. We developed standardized baseline configurations for network equipment, workstations, and security controls. Implementation was phased over 4 months, one location at a time, with minimal disruption to clinical operations. All sites were migrated to centralized identity management and unified security monitoring.
Outcome
Support ticket volume decreased 35% within 6 months as standardization eliminated site-specific issues. Security posture improved dramatically with consistent endpoint protection and centralized log monitoring. Staff productivity increased as users could work seamlessly across any location. Practice leadership gained visibility into IT operations across the entire organization for the first time.
Security Remediation for Compliance
Specialty medical group (50 providers)
Challenge
Organization failed a HIPAA security assessment conducted by their insurance carrier. Identified issues included weak password policies, lack of multi-factor authentication, unpatched systems, insufficient endpoint protection, and missing security monitoring. They faced potential contract implications if remediation wasn't completed within 90 days.
Approach
Unity prioritized critical security gaps first: implemented MFA organization-wide, deployed endpoint detection and response tools, established systematic patch management, and configured centralized security event monitoring. We documented all security controls and provided evidence for reassessment. Secondary phase addressed access reviews, encryption policies, and security awareness training.
Outcome
Organization passed follow-up assessment with no critical findings. Systematic patch management eliminated the backlog of vulnerable systems. Security event monitoring detected and blocked two attempted intrusions within the first 6 months. Staff adapted well to MFA after initial training. Medical group maintained insurance coverage without penalties.
Cloud Migration and Modernization
4-location urgent care group
Challenge
Organization relied heavily on aging on-premises servers approaching end-of-life. Email system was unreliable. Staff complained about slow file access. No disaster recovery plan existed. Budget constraints limited capital expenditure for server replacement.
Approach
Unity designed a phased migration to Microsoft 365 and Azure cloud services. Email moved first to improve reliability. File shares migrated to SharePoint Online with careful permission mapping. Legacy applications assessed for cloud compatibility or retirement. Line-of-business systems remained on-premises but gained cloud backup. Implementation completed over 3 months with zero unplanned downtime.
Outcome
Email reliability issues eliminated completely. File access speed improved significantly, especially for remote users. IT infrastructure costs shifted from capital expense to predictable monthly operating expense. Organization gained geographic redundancy and disaster recovery capabilities that would have been cost-prohibitive with on-premises infrastructure. Staff productivity increased with modern collaboration tools.
Note: These case studies represent composite examples based on typical Unity engagements. Specific organizational details have been modified to protect client confidentiality. Outcomes reflect realistic results from our healthcare IT work, but individual results vary based on starting conditions and organizational factors.